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Technical Service, Repair and Maintenance 

Contract and Non-Contract Options

• Technical Support and Assistance 24/7 365!
• Service Contracts qualify for preferential service rates
• Routine servicing ensures a maximisation of performance and minimalisation of down time.

Capabilities

We service and support all the products that we market and offer a 24-Hour Emergency Service 7 days-a-week.

Instruments on Service Contracts are subject to six monthly service routines and we maintain a complete service history for each instrument.  Knowing the history of the instrument and that it is well maintained means we can offer a reduced labour rate for instruments on contract.

We offer a three-month warranty on all repairs, and all OEM parts replaced carry a twelve-month warranty.

Spares required for servicing/repair of an instrument are not included in labour charges and are charged separately as required.

For after-hours assistance we have a National Number: 0860-103461 - your call will automatically be forwarded to your nearest support center and mobile phone of ‘on-duty’ service personnel.

 

• Service contracts for Flow Cytometers

  Different service options optimized for the customers needs

  • Prevention Basic

  • Prevention Advanced

  • Full Support Basic

  • Full Support Premium

  Partec Flow Cytometer service contracts were designed to assist our customers with system maintenance: You can leave your Flow Cytometer in our hands and concentrate on your application. Prevention contracts guarantee regular on site routine system checks by experienced personal according to standardized service protocols in order to maintain system function.

  Each preventive maintenance visit includes the following standardized procedures:

  • Check of computer system and printer

  • Electronics

  • Check of disk drives

  • Installation of software update

  • Check of detectors and signal processing

  • Fluidic system

  • System check of pumps and valves

  • Pressure regulation performance check

  • Cleaning of external fluid containers

  • Replacement of sheath and waste tubing and in-line filter

  • Sample port maintenance and replacement of tubing

  • Flow cuvette cleaning and re-alignment of Optics

  • Check and cleaning of optical filter glasses

  • Check and cleaning of laser lenses (if present)

  • Control and alignment of light sources

  • Objective adjustment

  • Instrument Performance

  • Calibration bead measurements

  • Spare parts

  • Minor spare parts included (tubing, o-rings)

  Service contracts are individually linked to a particular Flow Cytometer System.

Last modified: August 13, 2007